How ek77 Handles Your Data
ek77 keeps your account, access and payment data under one Privacy Policy so you can see what we collect and why before you open an account. This page...
Our Privacy Policy Position
This Privacy Policy explains how ek77 collects, uses, stores and protects data linked to your account where local law permits. We may process your name, phone number, login records, device signals, transaction references and support messages so we can operate access, verify payment activity, protect your account and answer your requests. We do not sell your personal data. We share limited records
only with service providers that help us run account checks, payment tracing, security monitoring and customer support. Pakistani payment names may appear in your account history when you use local rails, and those records are kept for reconciliation, fraud prevention and legal recordkeeping. You can contact us to ask about your data, request correction, or raise a privacy concern.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How To Reach Privacy Support
Privacy questions should go through the same care flow we use for account safety, so your request reaches a team that can check identity before discussing personal records. We may ask for account details, payment reference numbers or phone ownership proof before we act on a request.
Account privacy mailbox
Email our privacy team with your registered phone number, account name and the data topic you want checked. We use this route for correction requests, access questions and concerns about how your records are handled.
Live support handoff
If you start from chat, our support team can pass your privacy request to the right desk after confirming account ownership. Chat agents do not disclose sensitive records until identity checks are complete.
Payment record query
For JazzCash, Easypaisa, SadaPay, NayaPay or Raast privacy questions, share the transaction reference only after support asks for it. We use the reference to locate records without exposing extra account data.
How We Keep This Policy Current
We treat this Privacy Policy as an operating document, not a static page. When our account flow, security checks, payment routing or support process changes, we check whether...
Operational wording
Our privacy wording is matched against account creation, login protection, payment tracing and support workflows. If a field is no...
Payment data mapping
We map payment references from JazzCash, Easypaisa, SadaPay, NayaPay and Raast to the records needed for reconciliation. The policy explains...
Security input checks
Login attempts, device signals and session records help us detect unusual account access. Our Privacy Policy describes these categories so...
Support handling limits
Support staff can view only the account details needed to answer your request. Sensitive payment or identity records may require...
Retention review
We keep personal records only for purposes such as account operation, dispute handling, security checks and legal recordkeeping. Retention periods...
Change visibility
When we update this Privacy Policy, we adjust the page date or wording so you can identify changes. Major changes...
Consistency Across Legal Pages
Our Privacy Policy sits beside account terms, promotional terms and security wording, but each page has a separate purpose. This page stays focused on personal data, while the...
| Privacy Policy | This page explains what personal data ek77 collects, why we process it, how long records may be kept and how you can contact us about privacy questions linked to your account. |
|---|---|
| Terms page | The terms page covers account access, accepted conduct and service conditions. It may mention data checks, but the detailed handling of personal records belongs here in the Privacy Policy. |
| Security wording | Security content explains practical account protection steps. This Privacy Policy explains the related data categories, such as login records, device signals and checks used to protect your access. |
| Promotion rules | Promotion terms describe eligibility and campaign conditions. If identity or transaction checks are needed for those offers, this Privacy Policy explains how the related personal records may be processed. |
| Payment help | Payment help explains transaction flow for local rails. This page focuses on the privacy side, including transaction references, account matching and why payment records may need to be retained. |
| Support terms | Support pages explain response routes and service hours. The privacy angle here is how your messages, attachments and verification details are handled when you ask us for help. |
| Regional wording | Where access is limited to supported regions, privacy wording may refer to local requirements and payment rails. We use this approach to keep Pakistan-facing records clear and practical. |
Privacy Layout You Can Scan
We designed this Privacy Policy so you can move from the headline to the practical details without digging through vague legal wording. The page highlights data categories, contact...